Shipping policy
Shipping & Delivery Policy
Order Processing
All orders are processed and dispatched within 1–2 working days after your order has been successfully placed and payment has been confirmed.
Once your order has been dispatched, you will receive a shipping notification with the available tracking or delivery information.
UK Delivery
For customers within the United Kingdom, orders are normally delivered within 4–6 business days after dispatch.
Delivery times are estimates and may occasionally be affected by courier delays, public holidays, severe weather, high-volume periods, or other circumstances outside our reasonable control.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including the correct postcode and contact information, when placing an order.
If you notice an error in your delivery details, please contact us as soon as possible. Once an order has been dispatched, we may not be able to change the delivery address.
Tracking
Where tracking is available, tracking details will be provided after your order has been dispatched. Please note that tracking information may take some time to become active after the parcel has been handed over to the courier.
Missed or Failed Delivery
If a delivery attempt is unsuccessful, the courier may arrange another delivery attempt or provide instructions for collection.
Customers are responsible for following the courier's instructions regarding missed deliveries.
Additional delivery charges may apply if an order is returned to us due to an incorrect or incomplete address or repeated unsuccessful delivery attempts.
Delayed Orders
While we aim to deliver all orders within the estimated timeframe, occasional delays may occur due to circumstances outside our reasonable control.
If your order has not arrived within a reasonable period after the expected delivery date, please contact our customer support team and we will assist you.
Damaged or Missing Items
If your parcel arrives damaged or an item is missing from your order, please contact us as soon as possible after receiving your delivery.
Please provide your order number, details of the issue, and photographs of the parcel and/or products where applicable. This will help us investigate the matter with the courier and provide an appropriate resolution.
Order Cancellation in Exceptional Circumstances
In rare and unforeseen circumstances, Mily Online reserves the right to cancel an order or any item within an order if we are unable to fulfil it.
This may include, but is not limited to, stock unavailability, product or pricing errors, payment issues, suspected fraudulent transactions, technical problems, delivery restrictions, supplier issues, or other unforeseen circumstances beyond our reasonable control.
If we need to cancel your order, we will make reasonable efforts to notify you using the contact details provided when placing the order.
If payment has already been received, a full refund for the cancelled order or affected item(s) will be issued to the original payment method. The time taken for the refund to appear in your account may vary depending on your bank or payment provider.
Business Days
Business days refer to Monday to Friday, excluding UK public and bank holidays.
Orders placed during weekends or public holidays will normally begin processing on the next working day.
Customer Support
Should you have any questions or concerns regarding your order, dispatch, or delivery, our dedicated customer support team is here to assist you.
Email: help@milyonline.co.uk
Phone: +44 7903709422
We are committed to providing you with a seamless, reliable, and enjoyable shopping experience.